If you require any further information, please do not hesitate to contact me. Details are on my 'Contact Page.'

How do I pay
Ordering is easy, just click on the Paypal 'Add to Basket' button of the item you wish to purchase.  Your shopping cart will be automatically updated with each purchase.  You are assured of secure on-line purchases using paypal.

  • The 'check-out' buttons will direct you to Paypal.
  • You do not need a Paypal account to transfer funds using a debit or credit card.
  • Paypal is trusted worldwide.
  • Paypal is SAFE - your financial information is never shared.
  • Paypal is secure using SSL technology.  Your confidential information is automatically encrypted (using the highest level commercially available).
  • The Paypal site is heavily guarded physically and electronically, and is not directly connected to the internet.

I can also accept Personal Cheques or Postal Order.  If you wish to pay by this method, email me with details of the product you wish to purchase, and I will advise you on how to proceed.  Email at - info@jaccylee-jewellery.co.uk   

Postal Details
Postage is free to the UK.  I post by Royal Mail 1st Class Post.  For orders over £40.00, orders are despatched by Royal Mail Recorded signed for delivery.  There is also a Special delivery option available, please look at the postage and packaging section for the amount to be added to your shopping cart.  This is recommended for large orders and comes with insurance cover for jewellery against loss or damage.

For orders outside the uk, please add the postal charge to your shopping cart.  This is shown under 'FAQ - Postal and Packaging charges'. 

We endeavour to despatch items within 2 working days of your payment clearance.  Our stock is regularly updated, however, any piece of jewellery 'sold' or 'out of stock' will be clearly marked.  Please allow 7 - 10 working days for items made to order.

Returns Policy
I want you to be happy with your purchase, if however, in the unlikely event that you are not satisfield, please email and I will arrange a refund less postage costs.  Please return the items within 10 days.  I reserve the right to inspect the item on its return.  Unfortunately, earrings cannot be returned for hygiene reasons.  This does not affect your statutory rights.


How are items Packaged         
Organza Gift Bags All Jewellery is supplied in an organza bag or gift box. The items are
 carefully wrapped and despatched in a padded envelope. Earrings are displayed and packaged on acid free card, and sent to you bubble wrapped.

Commissions
If you see something you like, but would prefer a different bead style or colour, please do not hesitate to contact us. We do request a small deposit on commencement of an order, and we can provide bead samples to ensure you are happy with colour and style.


You use the term AB Crystals in your descriptions, what does it mean?
AB crystals (Aurora Borealis) are created from clear crystals that are coated with a special film on one side.  This film reflects light spectacularly and shines different colours depending on its surroundings.  I think they look fabulous.

Who designs and makes the jewellery you sell
I design and make all the jewellery made on this site.  
 

You have a SRAJD logo, what does this mean?
The SRAJD (self representng artisan jewellery designer), represents a group of jewellery artists who handcraft and sell their own jewellery.  SRAJD does not sell mass produced jewellery.  Therefore, when you purchase from an SRAJD member, you are buying from them and supporting the artist.  Also you will be buying a unique or limited edition piece of jewellery. There is a roster on the SRAJD website to verify to customers of a legitimate member of SRAJD.  My membership number is 2251
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Based in Walsall, West Midlands, please feel free to visit, opening hours 10am - 6pm Monday - Saturday.